An SMS queue sorts and manages a waiting line via texts customers receive on their smartphones. SMS is an acronym for short messaging SMS service, which is simply the technical term for text messaging. Here’s a look at the fundamentals of text messaging and queue management. SMS queuing uses texts-a technology most consumers are familiar with-to shorten wait times, increase operational efficiency, and improve the customer experience. However, many businesses don’t take advantage of this powerful communication medium and may not be aware that they can use text messaging to solve their queuing challenges. Of course, organizations sent billions of those texts.
1 That’s an astonishing number, and when you do the math, it’s about 6,400 texts for every person in the United States. In 2019, Americans sent 2.1 trillion text messages from their wireless devices.
